Billing Terms
HOW BILLING WORKS.
These terms explain how Corestake Lab bills clients for subscriptions such as our custom apps and consulting. Your signed agreement with us sets out the full terms. If anything here differs from your agreement, your agreement applies.
Last updated: 16 October 2026
Monthly billing
- Subscriptions are billed monthly in advance, by credit or debit card, in Australian dollars.
- The first payment is taken when you subscribe, and work starts once it’s received. Each following payment is charged automatically on the same day of the month.
- Payments are processed securely by Stripe. Your card details are held by Stripe. We never see or store your full card number.
- You’ll receive a receipt by email for every payment.
- Corestake Lab is not currently registered for GST, so our prices don’t include GST.
Usage included in your plan
App subscriptions include a monthly allowance for SMS, email and AI usage, as set out in your agreement. If your usage is likely to go over that allowance, we’ll tell you before charging anything extra. You can then either limit your usage or agree to pay for the extra usage at our cost, with no mark-up.
If a payment fails
If a card payment fails, Stripe will try again automatically and we’ll let you know. You then have 7 days to update your card or arrange payment. If payment still hasn’t been made, we’ll give you a further 2 business days’ written notice before pausing access to the service until the payment comes through. Fees remain payable while access is paused.
To update your card, use the link in your receipt or payment email, or contact us and we’ll send you a secure link.
Term, renewal and price changes
- Our app agreements run for an initial term of 12 months.
- At the end of each term, the agreement renews for another 12 months unless either party gives at least 30 days’ written notice beforehand.
- We send you a written reminder at least 60 days before each term ends. It shows the renewal date, the fees for the next term and how to give notice if you don’t want to continue.
- Fees never change in the middle of a term. Founding or introductory rates apply for the period stated in your agreement.
Cancelling
You can end your agreement before the end of a term by giving us at least 30 days’ written notice. In that case, the monthly fees up to the end of the notice period and the early exit fee in your agreement apply. To cancel at the end of a term instead, give notice at least 30 days before the renewal date, and no early exit fee applies.
Send notice by email to cristian@corestake.com.au. When your agreement ends, you can ask for an export of your data within 30 days.
Refunds
Because each month is billed in advance for work and services provided during that month, payments for a month that has already started are not refunded. If we ever stop offering a service you subscribe to, we’ll give you at least 60 days’ notice and refund any fees paid for the period after it ends.
Nothing in these terms limits any right you have under the Australian Consumer Law. If something has gone wrong with the service, contact us and we’ll work with you to fix it.
Billing questions and disputes
If you think you’ve been charged incorrectly, please email us before contacting your bank. We’ll look into it and respond within 1 business day. Raising a chargeback without contacting us first can pause your service while the bank reviews it.
Privacy
We handle billing and personal information in line with our Privacy Policy.
Contact
Corestake Lab · Cristian Fernando Grajales Gamboa, sole trader · ABN 42 283 845 149
Sydney, NSW, Australia
cristian@corestake.com.au